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Frequently
Asked Questions
Can I register my
FreeFlight product online?
What is the personal
access code for my Panel Mount Navigator?
Can FreeFlight customize
a product to fit my specific requirements?
I just purchased
a GPS system and I don’t know which data card
to order?
What happens when
my data card is out of date?
How long is the
warranty period for a new unit?
Is the 1201 WAAS
Sensor TSO’d?
If I purchase a
new unit, and then decide to exchange it for another
model or software level, what are my options?
Q: Can I register my
FreeFlight product online?
A: Yes, you can register
your product by filling out this
form.
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Q: What is the personal
access code for my Panel Mount Navigator?
A: For all Panel Mount units
with the last 4 digits (Software Level) of the part
number 0106 or greater, MGUA
will unlock the unit. In the case of units with a
software level lower than 0106, this units will need
to be returned to FreeFlight Systems for upgrade.
Click
here for the procedure to disable the SAFEGUARD™
feature.
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Q: Can FreeFlight customize
a product to fit my specific requirements?
A: Meeting customers' specific
needs is one of our specialties. Call the Sales department
at +1 (254) 662-0000 to discuss your requirements.
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Q: I just purchased a GPS
system and I don’t know which data card to order?
A: Data cards come in three specific
regions, North American, Eurasia Plus, and Pacific
South American. Order the data card that corresponds
with the region you will be operating within.
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Q: What happens when my data
card is out of date?
A: Each GPS system comes with
a free data card that is valid for 28 days from the
date of sale. It is recommended you contact Jeppesen
at 1-800-621-5377, to order a subscription service
immediately upon receipt of your new GPS system to
avoid any disruption in service.
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Q: How long is the warranty
period for a new unit?
A: Our new units come with a 24
month warranty from the date of installation, not
to exceed 30 months from the date of sale.
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Q: Is the 1201 WAAS Sensor
TSO’d?
A: The 1201 and 1203 WAAS Sensors
are fully TSO’d to C145A specifications.
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Q: If I purchase a new unit,
and then decide to exchange it for another model or
software level, what are my options?
A: Assuming the unit is
still in the original packaging and has not been installed,
a new unit can be exchanged within 15 days of the
original invoice date at no charge. If the 15 day
period has passed, a 15% restocking fee will apply.
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