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FAQ

FreeFlight avionics products come with a two year unlimited warranty.

What does your warranty cover?
Any defect in materials or workmanship of FreeFlight Systems equipment.
This warranty applies only to equipment sold after January 1, 1999.

How does your warranty become effective?
Your warranty does not become effective unless you mail your completed Warranty Registration card to us within 15 days after installation of your FreeFlight equipment.
Click here to register your product online.

For how long?
Two years from date of original installation of the equipment, but not more than three years from date of purchase.
If you receive repair or replacement of equipment under this warranty, the warranty remains in effect on the repaired or replaced equipment for the remainder of the original two-year term.

What will we do to correct problems?
Repair any equipment found to be defective in materials or workmanship.
If we choose, we may replace the equipment rather than repairing it.
We will be responsible for the cost of labor and materials for repair or replacement of any equipment found to be defective in materials or workmanship.

How do you make a warranty claim?
Contact your nearest Authorized FreeFlight Systems dealer for repair or replacement of any equipment defective in materials or workmanship.
If directed by your Authorized FreeFlight Systems dealer, or if you are unable to contact a FreeFlight Systems dealer, send the equipment to our factory:

Properly pack your equipment, we recommend using the original container and packing materials.
Include in the package a copy of the sales receipt or other evidence of date of original purchase and installation. If the equipment was a gift, provide a statement specifying the date received and installed. Also note your name, address, daytime telephone number, and a description of the defect.
Ship the equipment UPS or equivalent. You must prepay the shipping charges.

Ship to:
FreeFlight Systems
3700 Interstate 35 S.
Waco, TX 76706-3756
U.S.A.

(254) 662-0000 Phone
(254) 662-9452 FAX

We will pay surface shipping charges to return the equipment to you.


What does your warranty not cover?
FreeFlight Systems equipment purchased "As New" from other than an Authorized FreeFlight Systems Dealer or Distributor.
Malfunctions or failures resulting from the way the equipment was installed or from installation not in accordance with factory instructions.
Certificated Aircraft: Installation by other than an FAA Repair Station (USA), approved installation facility (non-USA) and/or without

— Appropriate air-worthiness approval(s) as required by governing aviation authority;
— Form 337;
— Logbook entry.
Experimental Category Aircraft: Installation without
— Appropriate air-worthiness approval(s) as required by governing aviation authority;
— Form, 8130-(x).
— Logbook entry.
Fuses and batteries.
Use of equipment for purposes other than those for which is was designed.
Accidental or deliberate damage, alterations of any kind, inadequate storage or maintenance.
Warranty repair by anyone other than FreeFlight Systems Authorized Dealer with factory approval.

For conditions not covered by this warranty, you will receive an estimate of costs before the repair is initiated. Repairs will be billed to you at the normal repair rates of the facility that performs the repairs.

Are there any other limitations or exclusions?
Any implied warranties are in effect only as long as this warranty is in effect.
This warranty does not cover incidental or consequential damage such as damage to other equipment or to your aircraft that results from defects covered by this warranty.
Some states do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How does state law relate to this warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Click here for a printable version of this warranty.*

 

* This document is in PDF format and requires Adobe Acrobat Reader. Download it here for free.

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