Depending on industry and maintenance regimen, a parked aircraft can cost an operator upwards of $30,000 per plane, per day. For Emergency Medical Service (EMS) or Search and Rescue (SAR) operators, it can even be the difference between life and death. As such, it is imperative for aircraft operators to source quality parts and components that yield high Mean Time Before Failure (MTBF) rates. Furthermore, if those parts should ever need repair, an operator must be cognizant of the repair turn around times within an organization so they can prepare in advance to source alternative aircraft or make other arrangements as necessary.
For FreeFlight Systems, a leading manufacturer of NextGen technology solutions, timely repair turn around times are a significant portion of the overall organization. As an AS9100D-certified organization, FreeFlight Systems pays strict attention to its internal processes throughout the entire organization by monitoring Key Performance Indices (KPIs). Keeping a strong operational focus on FreeFlight’s KPIs allows management to indicate a particular department’s health by measuring and assessing performance month over month.
In 2020, FreeFlight’s management team was able to review its internal processes to see what was causing deviances from an otherwise healthy repair turn around time measurement. After a thorough investigation and process update, FreeFlight saw a 66% month over month improvement to 99% on-time repair deliveries for the month of December.
According to Kayla Spence, FreeFlight’s Director of Operations, managing and reviewing KPIs is important for their operation, but critical for their customers.
“It was clear to us that we needed to improve our repair turn around time after reviewing our KPIs,” mentioned Spence. “This year more than ever, minimizing AOG times was absolutely critical for our clients. We felt it was very important that everyone at FreeFlight Systems got together to ensure there was no delay in any aspect of the repair process.”
Spence explained that they added transparent communications protocols to ensure everyone had the information they needed so as not to create bottlenecks in the repair process. In December, FreeFlight registered 99% on-time repairs, a remarkable shift from the previous month.
“Our team was very excited to see the results of this audit. What makes us even happier is that we can extend this onto our customers, directly,” concluded Spence.
To learn more about FreeFlight Systems’ products and services, visit www.freeflightsystems.com/aviation-products.